During the current Covid-19 pandemic AMDEA members are doing their best to ensure that key appliances can still be repaired or replaced. AMDEA has sought advice from the Government on how our members can continue to operate safely. We have received a letter from Paul Scully, MP, Parliamentary Under-Secretary of State for Small Business, Consumers and Labour Markets and Minister for London. In it he confirms that service engineers can still travel to work, provided they are well and neither they nor any of their household are self-isolating. However, he also states that
home visits should be limited to essential appointments and if operational staff are required to enter a property they should take the following steps to minimise the risk of infection:
- If a customer has symptoms, field staff should avoid close contact by trying to maintain two metres (three steps) distance from the customer during the visit.
- Avoid touching or shaking hands.
- If feasible, a customer with symptoms should be asked to remain in a separate room from where operational staff are working.
- Staff should decline offers of food and drink from the customer during the visit
- Staff should wash their hands regularly with soap and water, or use hand sanitiser, including when making home visits.
Please note that AMDEA members are taking additional precautions including checking whether anyone in the household has symptoms and asking all customers to maintain a distance of 2m from the engineer. They will also wipe down all surfaces that they touch before and after carrying out any work and staff are instructed to wash their work clothing at the end of the day. Where necessary arrangements can be made for customers to sign and pay for work remotely.
AMDEA is also providing this link to the official Government advice as it is continually being updated.
COVID-19 information for customers: https://www.registermyappliance.org.uk/covid-19-information-for-customers/