All retailers in England, Wales have reopened their doors on Monday April 12. Non essential retailers in Scotland will have to wait until April 26th and in Northern Ireland until April 30th. Electrical retailers are expected to continue to provide access to appliances through the following services, offering customers the widest possible choice of shopping options:
- Electrical retailers can offer a ‘front of store’ collection service, so customers can either call in advance or order online and collect their goods from outside the retail/ warehousing premises.
- Home delivery and installation of appliances that require some technical expertise to install, or, for example, where a householder could not realistically carry a washing machine up a flight of stairs, can continue to be done following the current ‘working in other people’s homes’ guidelines.
- Service personnel can continue to call upon and enter households to carry out repairs to appliances.
- Appliances can continue to be sold within retail premises where those retailers are deemed to be an ‘essential’ retailer, so supermarkets, hardware stores and pharmacy type outlets that sell small electricals.
- Online/ E-tail businesses can continue to offer their full range of services.
AMDEA members continue to ensure that key appliances will be serviced, repaired or replaced in homes and places of work. The majority of manufactures and service support providers continue to visit householders where they have a service and/or safety support requirement, following Covid safe protocols.
All of our members follow the Government Covid-19-safe working guidelines, both within their offices and factories and when working in other peoples’ homes.
AMDEA recommends that you visit the official Government website link for the latest guidance:
The latest COVID-19 information for customers: https://www.registermyappliance.org.uk/covid-19-information-for-customers/
Businesses are recommended to obtain the latest advice from the devolved nation Government information sites (or follow the links on the Gov.UK site above) to ensure that you are compliant with the rules that are in place.